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3300 Product Description:
Exam Number/Code: 3300 vce
Exam name: Avaya Aura Contact Center Administration Exam
n questions with full explanations
Certification: Avaya Certification
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Exam Code: 3300 (Practice Exam Latest Test Questions VCE PDF)
Exam Name: Avaya Aura Contact Center Administration Exam
Certification Provider: Avaya
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2016 Jun 3300 braindumps
Q21. A customer with Avaya Aura Contact Center has written a script application. The Problem View Is showing a syntax error with the following area of script:
IF DAY OF WEEK EQUALS MONDAY..FRIDAY THEN
What is the correct syntax required for this application?
A. IF DAYS OF WEEK EQUALS MONDAY..FRIDAY THEN
B. IF DAY OF WEEK EQUAI S MON..FRI THEN
C. IF DAY OF WEEK - MONDAY FRIDAY THEN
D. IF DAY OF WEEK = MONDAY..FRIDAY THEN
Q22. A customer with Avaya Aura Contact Center has created a loop in a script application with the following parameters:
1. While the caller is in the loop, the customer wants an announcement to play every thirty seconds, and the queued status of the call and the In-service status of the skillset must be evaluated
2. If the call is not queued, and if the skillset is out of service, the call will be sent to an out of service announcement
3. If the call is not queued and the skillset is in service. It must be re-queued.
What is the proper script syntax to accomplish this requirement?
A. Section wait_loop IF NOT QUEUED THEN IF OUT OF SERVICE SKILLSET automotive THEN GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_stlll_busy_ran_gv WAIT 30 EXECTUTE wait_loop
B. Section wait_loop IF NOT QUEUED THEN IF NOT OUT OF SERVICE automotive THEN QUEUE TO SKILLSET automotive WAIT 2 ELSE GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_still_bu5y_ran_gv WAIT 30 EXECTUTE wait_loop
C. Section wait_loop IF QUEUED AND IF OUT OF SERVICE automotive THEN GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_still_busy_ran_gv WAIT 30 EXECTUTE wait_loop
D. Section wait_loop IF NOT QUEUED AND IF NOT OUT OF SERVICE SKILLSET automotive THEN GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_still_ran_gv WAIT 30 EXECUE walt_loop
Q23. How do you write a LOG message that will successfully print out to the log file the value of the variable MyLogVar_cv?
A. LOG MyLogVar_cv
B. LOG MyLogVar_cv"
C. LOG The value of MyLogVar_cv is
D. LOG "The value of " MyLogVar_cv "is"
Q24. A supervisor with Avaya Aura Contact Center wants to setup a requirement for the Calls Waiting column on a Sklllset Display to update in yellow when three or four calls are in queue, and red when five or more calls are in queue for the Customer Service Sklllset.
Which three areas of Contact Center Administration must be configured to accomplish this goal? (Choose three.)
A. Create a Sklllset Threshold Class, assign 3 to Level 1, and 5 to Level 2 for Calls Waiting.
B. Open a Standard Skillset Display, assign yellow highlighting to level 1 of the Calls Waiting column, and red to level 2 of the Calls Waiting column,
C. Assign Sklllset Threshold Class to Customer Service Skillset.
D. Create a custom formula for Calls Waiting.
E. Create a custom Skillset Display, assign yellow highlighting to level 1 of the Calls Waiting column, and red to level 2 of the Calls Waiting column.
Q25. Which statement is true about the Contact Center Management Administration function that is provided by the Avaya Media Server (Avaya MS)?
A. It creates an Avaya MS conference and anchors customer calls, announcements, and agent calls to the Avaya MS conference.
B. It supports the Avaya Aura Agent Desktop.
C. It links the Communications Control Toolkit Server to the Contact Center Management Administration.
D. It supports the- Active Directory link to the Computer Telephony Integration (CTI) agent.
Up to date 3300 free exam questions:
Q26. A customer is using the intrinsic Call Rate in & script. For what Information is the system looking when the Call Rate Intrinsic is used?
A. the number of contacts that entered the system in the last 10 minutes
B. the total number of active calls in the system
C. the number of calls that entered the system in the last 10 minutes
D. the number of calls answered in the preceding 10 minutes
Q27. A customer with Avaya Aura Contact Center has five calls waiting in queue for the Customer Service Skillset. An agent becomes available who can answer the calls.
Which call will be presented to the agent?
A. The call that has been In queue the longest
B. The call that has been In the system the longest
C. The call with the highest priority in the script
D. The call for which the agent has the highest priority
Q28. Some variables can have a list or range of values Instead of only a single value. On creation of these global variables the class type set is selected.
Which variables types support this class type?
A. Automatic Call Distribution (ACD), Boolean, Contact Type, Integer
B. Day, Language, Music, Integer
C. Agent Identification (Agent_ID), Control Directory Numbers (CDN), Date, Dialed Number Identification Service (DNIS)
D. Priority, Language, Contact Type, ACD
Q29. A customer with Avaya Aura Contact Center in a SIP environment has added an Avaya Media Server Avaya MS) to the Contact Center Management Administration.
What is the next step in the configuration of the Avaya MS?
A. The Avaya MS must be rebooted.
B. Skillsets must be associated to the Avaya MS.
C. Services such as Announcements and Dialog must be associated to the Avaya MS.
D. The Avaya MS must be referenced in Global Settings.
Q30. A customer with Avaya Aura Contact Center is creating an application flow using blocks. Each block can be given a unique name to identify it on the flow.
Under which tab on each block the name of the block would be assigned?
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